Automotive Service Advisor
Job Opportunity at Klaben Auto Stores

Posted on Oct 4    330-593-6788

Location: Kent, OH
Job Type: Full Time
Job ID: W4143697

Job Summary

Success oriented individual who will effectively communicate with customers concerning preventive maintenance, service needs and repair costs of motor vehicles presented for service.  Exceed customers’ expectations and deliver the WOW factor while working as part of a team to meet departmental goals and objectives.  

Essential Duties

  • Determine customer’s initial expectations of service visit and need for scheduled maintenance;

  • Recommend vehicle repair and maintenance to customer based upon initial customer request, customer explanation, analytical process, management direction, vehicle operation, manufacturer guidelines and online resources;

  • Promote sale of products and services mutually beneficial to customer and dealership;

  • Communicate effectively with service technicians and management about ordered maintenance and repair work;

  • Assign time to each job based on customer labor time guide designated by management;

  • Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds with assistance.

  • Follow up to verify customer satisfaction;

  • Build relationships with customers to promote repeat and referral service business.


  • Minimum One year advisor experience or related experience or training or equivalent combination of education and experience.   Should have working knowledge of applicable manufacturer’s diagnostic system and shop manuals.

  • Ability to use computers for mathematical calculations, word processing, emails, research, training, testing, customer interaction and as may be required for the effective execution of all dealership and manufacturer processes and procedures

  • Well-organized and ability to multi-task to maintain work flow and customer satisfaction;

  • Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move more than 80 pounds with assistance.

  • Winning attitude, excellent communication and sales skills and strong focus on quality and customer satisfaction

  • Valid driver’s license and unrestricted insurability under Klaben policy maintained throughout employment.


  • Opportunity to grow with an established, successful organization

  • Modern facility and excellent work environment

  • Located in smaller city with lots of appeal for families

  • Available benefits include health, dental, vision, life, disability and employer-participation in 401(k) retirement savings

  • Paid vacation

Equal Opportunity Employer

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