International Customer Service - Spanish
Job Opportunity at ARG Recruiting

Posted on Oct 13

http://argpeople.com/lyoung    574.532.9634

Location: Goshen, IN
Job Type: Full Time
Job ID: W4117923

This position interfaces with  international dealers, manufacturing, shipping, transportation, and vendors to facilitate international order entry, order documentation, and to provide customers with product technical support.

 

KEY RELATIONSHIPS: 

International dealers, Sales Department, Customer Support, manufacturing (planning, shipping), Purchasing, Credit and Finance    

ESSENTIAL FUNCTIONS: 

•    Support order entry and invoicing

•    Enforce Terms and Conditions

•    Collaborate with dealers to provide timely delivery of their orders

•    Develop in-depth product knowledge to respond to dealer requests

•    Provide expertise and guidance to dealers as it relates to our products

•    Develop a knowledge of global tariff and tax structures

•    Provide shipping information to dealers

•    Work closely with credit to ensure prompt release of orders

•    Train and develop other team members as required

•    Actively participate in activities to improve processes and provide value to customers

•    Present an attitude and presence that supports a positive work environment

 

JOB REQUIREMENTS/QUALIFICATIONS:

•    Education:

     Associate degree minimum, bachelor’s degree preferred

 

•    Experience with Proven Results

 

 Excellent English written and verbal communication skills

•    Excellent Spanish written and verbal communication skills   

•    Prior cross-cultural travel or residency experience  advantageous

•    Self-motivated with strong leadership skills

•    Detail oriented

•    Travel Requirements:

•    Occasional travel to attend meetings and events may be required

 

KNOWLEDGE, SKILLS & ABILITIES: 

•    Personal Attributes:

•    Team leadership skills

•    Strong communicator

•    Problem solving ability

•    Negotiating skills

•    Computer Skills:

•    Microsoft® Office

•    MRP systems

 

PHYSICAL REQUIREMENTS: 

•     Regularly 

•    Speak, understand and write English and Spanish

•    Hear (both in person and with phone/computer)

•    Sit for up to two hours in one session

•    Use hands to type (keyboarding), manipulate and handle objects

•    Lift and/or move ten (10) pounds

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